If you’re making mistakes, if you’re creating mistakes, if you’re evolving mistakes then you are growing and changing and building. We see companies and organisations and teams that are fearful and threatened by errors and the only thing we can guarantee is that those teams will actually change culturally to embrace creativity (and therefore errors) [...]

My biggest customer is my biggest competitor! So what am I learning from them, and that are they teaching me? The challenge is how can we continue to surprise and engage our best clients and customers? Where should you go for answers… • Your team is in touch with those clients on a daily basis, [...]

They all have one thing in common and that is they need to be LIMITED. This limiting of time spent in these areas creates discipline…..discipline creates the need for a start and a finish, it creates the opportunity to build expectations, and most importantly it creates a space that lets you focus on a specific [...]

Small can be managed, evolved, developed and improved on….big can be overwhelming, inflexible, uncaring and just plain hard to manage. By all means, have an annual plan but that only indicates as a marker….the real activity, the real success the way forward is going to be based on what you do today…..who you talk to, [...]

At this time of the year we often get bogged down with resolutions and other equally fraudulent attempts to change habits. The big question, as always, is where do you want to finish? Knowing this means you have a rough idea around: • Your strengths and weaknesses. • Who’s doing what in the market place. [...]

These three letters used to strike fear into employees and suppliers....now they are providing the backbone for teleworking opportunities and broadening the understanding of productivity and the management of high knowledge workers. They need not be straight jackets but spring boards, and transparently created and communicated, they can lead to the development of distance working [...]

Is the unexpected, fruitful, productive exchange between like-minded business people that lead to the continuing development of an idea. THIS is what networking should always result in....and that is always. Who should you be meeting with, will it create a serendipitous collision, what work do you need to do, where do you need to go, [...]

It started with luxury items like boats where one owner couldn’t justify two weekend a year of boat ownership when spread over 4 or 5 owners the cost was significantly reduced and the joy remained the same. In business we can do it with equipment and..... highly skilled people..... don’t hire or buy the whole [...]

In tough times the call is to stick to your knitting. In evolving times it's more about looking at crocheting or fine needle work or....? The opportunity is to add value, to fine tune....it is about listening, caring and delivering at new levels. Knitting is comfortable, relaxing and sometimes lacking in future.

A moment for generalisation, in our new economy the selling of surgeons, engineers, surveyors, dentists, doctors, solicitors and accountants need to be rethought. Quantitatively, nay professionally, they’ve all earnt a degree and they can all provide, at some level, the curriculum taught. Right now the challenge (what is missing) is the adding of heart, the [...]